Urban Edge Digital Services
Last Updated: 22 May 2025
Urban Edge Digital Services (“Urban Edge”, “we”, “us”, or “our”) is a London-based provider of media workflow platforms and managed content environments.
We operate shared digital platforms used by organisations that produce, manage, and distribute content as part of their ongoing operations. These environments are used daily by multiple teams and remain in continuous service.
This Privacy & Cookie Policy explains how we collect, use, store, and protect personal data when:
You visit urbanedgedigital.co
You contact us
You engage Urban Edge Digital Services to operate content environments
You interact with platforms we operate on behalf of clients
This policy is designed to comply with:
UK General Data Protection Regulation (UK GDPR)
EU General Data Protection Regulation (EU GDPR)
Applicable international data protection standards
Company Name:
Urban Edge Digital Services
Registered Base:
London, United Kingdom
Website:
https://www.urbanedgedigital.co
Privacy Contact Email:
privacy@urbanedgedigital.co
Depending on the context, Urban Edge may act as:
When processing personal data for our own purposes, including:
Website enquiries
Commercial discussions
Vendor communications
When operating content platforms on behalf of clients.
In these cases:
The client remains the data controller.
Urban Edge processes personal data strictly under contractual instruction.
Name
Company name
Job title
Business email address
Telephone number
Information submitted through contact forms
When operating managed content environments, we may process:
User account identifiers
Access logs
Activity records
Content management metadata
Workflow status data
Where such data includes personal data, it is processed solely under client instruction.
When you visit our website, we may collect:
IP address
Browser type
Device information
Pages visited
Time spent on pages
Referral source
This data may be collected using cookies or analytics tools.
We do not intentionally collect special category (sensitive) personal data through our website.
We process personal data to:
Respond to enquiries
Operate and maintain managed content platforms
Support concurrent workflows across teams
Maintain system stability and continuity
Monitor and improve performance
Maintain security
Comply with legal obligations
Urban Edge Digital Services does not sell personal data.
Where GDPR applies, we rely on:
Contractual necessity (delivering agreed services)
Legitimate interests (ensuring reliable platform operations)
Legal obligation
Consent (where required, including for non-essential cookies)
We may share personal data with:
Technology and hosting providers
Monitoring and support service providers
Professional advisers
Regulatory authorities where required by law
All third parties are required to apply appropriate safeguards.
As we support organisations operating across multiple locations, personal data may be transferred outside the UK or European Economic Area.
Where required, we implement appropriate safeguards, including:
Standard Contractual Clauses (SCCs)
Contractual data protection commitments
Other recognised legal mechanisms
We retain personal data only for as long as necessary to:
Support active platform engagements
Maintain operational records
Meet legal or regulatory requirements
Website enquiry data is typically retained for up to 24 months, unless a longer relationship is established.
Retention of client platform data is governed by contractual agreements.
If you are located in the UK or EU, you may have the right to:
Access your personal data
Rectify inaccurate data
Request erasure
Restrict processing
Object to processing
Data portability
Withdraw consent
You may lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local supervisory authority.
To exercise your rights:
Urban Edge Digital Services implements appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, or destruction.
Given the ongoing nature of the platforms we operate, we prioritise:
Controlled access
Continuous monitoring
Structured change management
Operational continuity
Cookies are small text files stored on your device when you visit a website. They help websites function correctly and provide insight into how visitors use content.
Required for:
Core website functionality
Secure navigation
Basic technical stability
These cannot be disabled through our consent tool.
Used to:
Monitor website usage
Understand visitor interaction
Improve usability
Where required under UK or EU law, analytics cookies are placed only after consent.
Urban Edge Digital Services does not currently use advertising or behavioural marketing cookies.
If this changes, this policy will be updated.
You may:
Accept or reject non-essential cookies via our cookie banner
Adjust browser settings to block or delete cookies
Clear stored cookies at any time
Withdrawing consent does not affect processing carried out before withdrawal.
Our services are directed at business and professional users. We do not knowingly collect personal data from children.
We may update this Privacy & Cookie Policy periodically. The latest version will always be available on our website with the updated revision date displayed above.